🤖 duaya ai AI Privacy Policy

1Introduction

Welcome to duaya ai AI. We are committed to protecting your privacy and handling your personal health information with the highest level of security and confidentiality. This Privacy Policy explains how we collect, use, protect, and share your information when you use our AI-powered medical chatbot service.

By using duaya ai AI, you agree to the collection and use of information in accordance with this policy.

2Information We Collect

3How We Use Your Information

• Provide AI Responses: To generate relevant, helpful responses to your health-related questions
• Improve Our Service: To enhance the accuracy and effectiveness of our AI algorithms
• Safety Monitoring: To identify potential safety concerns and improve our response protocols
• Research & Development: To advance medical AI technology (using anonymized data only)
• Compliance: To meet legal and regulatory requirements in healthcare technology

4Data Security & Protection

🔒 Encryption & Security

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Our servers are protected by multi-factor authentication, regular security audits, and industry-standard firewalls.

🏥 Healthcare Compliance

While we are not a covered entity under HIPAA, we voluntarily adopt HIPAA-equivalent security measures to protect your health information. Our infrastructure complies with SOC 2 Type II standards.

⏰ Data Retention

Conversation data is automatically deleted after 90 days unless you explicitly save important information. Anonymized analytics data may be retained longer for research purposes.

5Information Sharing

We do NOT sell, rent, or share your personal health information with third parties for commercial purposes.

Limited Sharing Scenarios:

• Emergency Situations: If you express imminent danger to yourself or others, we may contact emergency services
• Legal Requirements: When required by law, court order, or government investigation
• Anonymized Research: Aggregated, de-identified data for medical AI research (no personal information)
• Service Providers: Trusted partners who help us operate our service (under strict confidentiality agreements)

6Your Rights & Choices

• Access: Request a copy of your conversation history
• Deletion: Delete your account and all associated data at any time
• Correction: Update or correct any personal information
• Portability: Export your data in a machine-readable format
• Opt-out: Decline participation in research studies or analytics
• Communication: Choose how we contact you about service updates

7Children's Privacy

duaya ai AI is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users aged 13-17, parental or guardian consent is required before using our service.

8International Users

duaya ai AI operates globally and may transfer your information to countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:

• Compliance with GDPR for European users
• Adherence to Privacy Shield principles
• Use of Standard Contractual Clauses
• Local data residency options where required

9Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you've provided an email address)
• Displaying a prominent notice in our application

Your continued use of duaya ai AI after any changes constitutes acceptance of the updated policy.

📞Contact Us